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FAQ

  • Why has my order tracking status not updated?
    Tracking updates can be delayed when the parcel is: 1. Going through local customs clearance procedures 2. At the post office sorting center 3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc. If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us. Shipping methods and delivery time
  • How long I can receive my order?
    Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) Our shipping center processes orders Monday-Sunday. We offer various shipping options: Air Parcel Register, Priority Air Mail, Expedited and EMS. Air Parcel Register (10-30 business days): Your order will deliver to you in 10-30 business days (Monday - Friday) from the date it was shipped. You will see your package no later than the 30th business day. Priority: Shipping time varies from different regions. Please navigate to our Shipping Methods for more specific information. Expedited and EMS: Your order will deliver to you in 5-8 business days (excluding weekends and holidays). You will see your package no later than the 15th business day. You will receive an e-mail stating that your order has shipped. Note: Non-business days are Saturday, Sunday and local holidays in destination country/region.
  • How much is the shipping cost?
    Generally speaking, the total shipping cost will depend on the following factors: The shipment method you choose (we offer Priority Air Mail, Air Parcel Register and Expedited Shipping options); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
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